Thanks to Macfactory's
warranty program, we offer a "warranty" on almost all our qualities. This warranty offers you and your customers great benefits, such as If. your item has a technical defect within the first year, we'll repair or replace it. Our warranty periods may differ per product. Therefore, take a good look at which product falls under which quality. Take into account the term of a warranty.
What dose the 3 months refurbished warranty cover?
This warranty is limited to technical defects and component issues that affect the functionality of your item. It doesn't cover accidental breakage or compatibility and software upgrade issues, so make sure you read up about the limits of older models and check with your product picture on website for models they don't support.
Brands Product's
Finity, Regate, AVANCE, CAASI, Amalink and JACSU products - LIMITED warranty. & Service Pack screens/parts – 30days warranty MacBook LCD / Parts – 30. days warranty Phone battery- 30days. warranty Laptop Batteries - 90days warranty. Compatible screens - 30 days warranty. Parts & Accessories - 3 Months warranty.
Registration Terms
If you provide a wrong delivery address, you shall bear 99% of the liability. If you have used the wrong address for any order, please contact us as soon as you realize it, but it’s impossible to apply the corrected address to the order if it is already shipped.
Free standard shipping
Enjoy free shipping on all orders, or splurge on express delivery, from Rs.95,999.00, if you need your item ASAP. and under Rs.199 flat shipping cost Rs.3349/-*
Note Returns!!
Board Components*, IC* Tools* & Small Parts* NO RETURNS / NO CANCEL / NO EXCHANGE POLICY / NO WARRANTY. Please Check the Model Number and match it with your product.
1. No Returns
Once an order is placed and processed, it cannot be returned for any reason. We encourage customers to review their orders carefully before completing the purchase.
2. No Refunds
We do not provide refunds for any products or services, regardless of the circumstances.
3. Cancellations
We do not support order cancellations once the order is placed. Please ensure that your order details are accurate before confirming your purchase.
Items Damaged in Transit
At MacFactory Pvt Ltd, we strive to ensure that our products arrive in excellent condition. However, we understand that sometimes items may be damaged during shipping or manufacturing. This return policy outlines how we handle such cases to ensure a smooth and fair resolution for our valued customers.
Eligibility for Returns
1. Time frame for Reporting: Damaged goods must be reported within 24 hours of receiving the item. Claims made after this period will not be eligible for replacement.
2. Proof of Damage: Customers are required to provide photographic or video evidence of the damage. This helps us verify the issue and improve our quality control processes.
3. Condition of Item: The damaged item must be returned in its original packaging, including any accessories, manuals, or parts that came with it.
Steps to Return Damaged Goods
1. Contact Customer Service: Reach out to our customer service team on WhatsApp +86 19515285934 to report the issue. Please include your order number, details of the damage, and photographic evidence.
2. Approval and Instructions: Our team will review your request and provide instructions for returning the item, including a return shipping label if applicable.
3. Return the Item: Pack the damaged item securely and send it back to us using the provided instructions.
4. Inspection and Resolution: Once we receive the item, our team will inspect it and process a resolution. Depending on the circumstance
Exclusions and Limitations
• Damage caused by misuse, improper handling, or unauthorized modifications is not covered under this policy.
• Sale or clearance items may have different return conditions; please review the specific terms at the time of purchase.
Customer support
Our Support team should reply to you within 3 business day if you have a question or issue. If you don’t hear from them in that time, we’ll jump in to help.If you have any questions or concerns regarding our "No Return and No Refund" policy, please feel free to contact us at WhatsApp +86 13049436001